Terms & Conditions

MY VISA PACK

DISCLAIMER:
Information specified in this Terms and Conditions are based on information available at the time of publication. My Visa Pack (MVP) reserves the right to change any information before and after transactions that may occur due to events beyond our control.

1. YOUR CONTRACT WITH MVP

The products & services detailed in My Visa Pack (MVP) website sold to our esteemed clients. Clients are bound to stipulated terms and conditions the same shall govern the contract between the company MVP and its Clients. The booking with MVP is made:

a) You accept our written quotation travel proposal.
b) You pay the specified non-refundable initial booking deposit or full payment of the tour if travel date is within time limit.
c) You received a tour booking confirmation. The binding contract with MVP commences upon our issuance of the Booking Confirmation that indicates the details of yours.
d) MVP has the right at any time, for any reason to terminate the contract or decline confirmation of your booking and return your deposit as per our sole secretion at any time before tour without assigning reason whatsoever.

Please read carefully and understand the contents of the tour brochure / itinerary, terms and conditions. On making the booking, the first named person on the booking has:

i. The authority to and agrees on behalf of all the person/s detailed on the booking to present.
ii. Acknowledges to read these Booking Conditions.
iii. Consents to use of their personal data relevant to completion of details for the tour.
iv. Accepts uncial responsibility for payment of the booking on behalf of person/s named in the booking in totality.
v. No person/s other than those affiliated with MVP, in writing, has the authority to vary, add, amplify, or waive any stipulation, representation, term or condition in the brochure / website / online & offline booking tools.
vi. Amount paid towards a group tour on MVP cannot be shifted to a customized package. Unused bookings will not be carried forward to the next calendar year.

2. PRICING POLICY:

MVP shall decide the prices of the respective tours from time to time and the relevant price list will be furnished online and offline tools for references. Spectated price list shall include the price of the tour payable by the client to MVP and the maximum price at which said tour can be sold to the end-user. MVP products cannot be sold at higher rates than the maximum retail price fixed by the company in any event. The prices quoted in the brochures and websites have been calculated at the rate prevailing at the time of print and publishing, real-time inventory estimation. Fluctuating in fuel surcharge / airline price hike / peak as on supplement charges from suppliers before the departure, etc.

3. PAYMENT POLICY:

It is important to adhere to the stated payment policy below to ensure that all elements of the client’s Tour Package (i.e. air tickets, accommodation & etc.) are booked and confirmed. Failure to follow this policy will forfeit initial payments made. The initial payment with serve as the client’s confirmation of the package. This will allow us to lock the hotel and flight tickets. It is also very important to note that full payment of the entire package cost should be done 30 days before departure. In cases wherein, Tour Package was availed and confirmed within 30 days of the tour, 100% of the tour cost should be given as initial payment including Visa and Insurance fees. We emphasize that failure to make payment on time may result in cancellation of bookings, imposition of late fees, or placing bookings on hold until payment is received.

IMPORTANT NOTE: System-generated email will be sent to notify passengers as a reminder for schedule & due date of payments.

For Tour Packages (B & C Only):

• Second Payment (SP): Overdue 36+ HRS will be Marked as “To Be Advised Booking (TBA) Only”.
• Late Fee: Any Client voluntary delay in Final Payment (FP), strictly 36+ HRS after due date will attract a late fee of AED 250.

Payment Plan:

4. FORMS OF PAYMENT:

Tours offered by MVP is inclusive of all relevant prices and all government taxes which do not have to be paid locally (excluding UAE VAT & Taxes where applicable). The acceptable forms of payment are Cash, Credit Card (via Ziina / Nomod) and Bank Transfers. All online bookings will attract a booking fee. The prices displayed are per person in USD/ AED. We honor and accept Visa and Master Card for credit card payments. Please be informed, however, that we do not process card payments over the phone due to security reasons.

5. UAE VAT & APPLICABLE TAXES:

The tour cost excludes applicable taxes. Any change in applicable taxes will be borne by the consumer and in compliance with the UAE governing laws.

6. BOOKING RESERVATIONS AND TOUR INFORMATION:

Tour booking reservation with MVP shall be confirmed on receipt of the non-refundable deposit which may vary depending on the type of your desired tour price. Full payments will be due prior to departure dates no later than the period as advised verbally by the tour consultant in-charge or as notified in writing on the registered email address listed by the traveler or by the authorized person of the traveler/s. MVP will issue a booking confirmation, and it is at this stage that binding contract comes into existence between the Client and MVP. Tailor-made itineraries or an extension to a brochure tour’s accommodation, flights etc. will only be requested by MVP once the booking confirmation is accepted with the payment deposit made. The booking confirmation, will indicate the requested package cost and the client will be advised of any accommodation, flights etc. It is the client’s responsibility to check the confirmation invoice carefully and let their travel consultant know immediately in the event of any error. Travel documents will be handed over to the passenger a significant amount of time before e departure of the holiday (approximately 7 days before departure).

7. SUPER SAVER DEALS:

Travel Dates on Super Saver Deals are on Limited Seats Basis Bookings are 100% non-cancellable, non-transferable, non-flexible & non-refundable bookings that are waitlisted on your desired travel date requires 100% full payment for confirmation, if your desired date is not available, next available date on same price or at a minimum possible surcharge applicable (if any).

8. TOUR TRANSFERS, AMENDMENTS & CHANGES:

In cases of curtailment / cancellations, any new request for amendment / cancellation of arrangements will be regarded as a new booking and will be subject to ailability and a fee for the same will be charged. If changes of the above type are made during the cancellation period (refer to table under clause# 9). MVP Shield is opted by the Client, ONLY when Amendment/Cancellation arrangements will be permissible up to 30 days before the Departure (refer to Clause# 10.)

Any request following under below will be subject to surcharges and availability:

• Name / Date Change Flexi Fee of AED 300 up to AED500 per Person (depending on Tour Package Pricing) + Visa+ Insurance+ Other Travel Related Cost incurred, if applicable per Request which needs to be informed 30 Days or more before the Tour Departure Date.
• Name / Date Change requests, 30 days or less of tour departure, Cancellations policy terms, applies.
• Transfer from longer duration tour packages to shorter tour duration packages, Flexi Fee of AED 500 per Person applicable, if 30 Days+ before the Departure Date. Tour transfers less than 30 days incurs 100% cancellation penalty.
• Change of airline before tour departure (not applicable once services are issued)

9. CANCELLATIONS AND REFUND POLICY:

MVP reserves the right to amend or cancel a tour booked without assigning a reason. Amendments or cancellation may be due to circumstances beyond our control. In such cases, the client would have the option of travelling individually, but not with the same arrangement as the original tour. If the alternative date / tour is not acceptable or they no longer wish to travel, the money paid will be after deducting the expenses incurred by MVP on visa documentation, insurance and other overheads / administrative charges applicable within thirty days from the date of amendment or cancellation.

In the event MVP exercising its rights to amend / alter any tour or holiday advertised in their website after the tour has been booked but before departure, the client shall have the option to continue the tour or holiday as amended / altered or to accept any alternative tour arrangement which MVP may offer. However, in any of the above cases, MVP shall not be liable to the client for any compensation or damages or consequential loss or to refund any other expense incurred by the client.

If MVP Travel Shield is opted, Clause #10 will be applicable for the Booking or else Cancellation policy is Applicable.

i. CANCELLATION OF TOUR BY THE CLIENT:
If the Client wish to cancel their tour, they must notify MVP in writing. Such notification shall be deemed to have been given to us only on that date of the receipt of the client’s letter / email since we can act only on receipt of the same. Reason must be stated for cancellation as it may be covered by their insurance policy. Cancellation will be as per the cancellation policy mentioned in the table and any refund will be processed after deducting from the main tour cost, visa charges, insurance charge and any other tour related cost that MVP has incurred towards handling the booking. Cancellation of travel by the Client due to non-availability of travel documents will not change only under having applied for such documents through MVP. If a client is unable to travel on the tour originally booked by him, due to rejection of visas by the concerned Visa Embassy, the company may in its discretion offer the client an option to postpone his tour arrangement at another available date or change his tour arrangement in totality. The changes to be made in this instance is subject to supplemental charges as applicable. In case the client refuses to opt for another travel arrangement, the cancellation policy schedule will apply as necessary.

Cancellation Period

ii. CANCELLATION DUE TO VISA REJECTIONS:
It is convenient and safe to have the visa applications be made to the concerned Consulates / Embassies through MVP Visa Services. Granting or Rejecting visas and immigration clearance is the sole prerogative of the concerned sovereign governments. MVP will neither be responsible in case of non-granting of such documents nor liable for any delay, denial or other related act / omission or any loss, expense, damage nor cost resulting therefrom.

The client should ensure that the relevant documents and photographs are submitted completely and correctly within the stipulated time as mentioned at the time of booking of the tour. The cost of processing visas is not included in the tour price unless stated otherwise. The visa fee when prescribed includes the actual visa charge, cost of processing fees, the professional related service charges. The stipulated fees of the company shall be payable by the client regardless of rejection. A refund is not applicable should the client be unable to travel due to the above reasons. The cancellation policy will be applied as necessary. If the passports are required to be mailed for visas to different cities, MVP will mail the documents through a reputed courier. In case of loss or delays arising out of such transmission, MVP will not be held liable or to compensate the holder for such instance by all means.

iii. CANCELLATION OF TOUR DUE TO FORCE MAJEURE:
Cancellation due to pandemic leading to Force Majeure and in the event of cancellation due to lockdown in the country of destination leading to flight cancellation, MVP will issue a credit value equivalent to the paid amount for future travel. This credit value can be utilized by the registered passengers only and will be applicable to travel to the same destination with one year validity from the date of issuance (Public Holidays Excluded). Please note the fare to rescheduled tour will vary based on the travel date, wherein for difference in fare, surcharges will apply (if any).

iiii. REFUNDS:
MVP has the right to refuse or accept request for refund of its tours / services by its passengers after considering several aspects of the tour based i.e. the number of participants, the cancellation policies of suppliers (Hotels, Airlines, Embassy & etc.). It would take at least 15-30 working days to process the refund. There shall be no refund whatever, if cause is of Force Majeure, and if the Client does not utilize any of the services like hotels, cruise, meals, entrance fees, optional tours, etc., while on-tour due to personal cause, late attending, health issues, etc. The Client would have to follow the tour program and return to UAE as per the validity of the air ticket. There shall be no refund if Client fails to join at the commencement of the tour or any activities included therein.

Refunds shall be processed within 15-30 days from the date refund is submitted, informed and accepted by MVP representative. Any other claims not made post the refund will be terminated, unless notified. The refunds will be processed based on original mode of payment used including transactions made by credit card or via online payment gateway which will be credited back to the Credit card. It is the sole responsibility of the Client to follow up with their own bank to verify credit of refund on their credit cards.

10. MVP TRAVEL SHIELD:

MVP Travel Shield is meticulously crafted to offer our clients a seamless and worry-free travel experience while ensuring the security of the funds paid for their travel. By opting for MVP Travel Shield you unlock the following exclusive benefits.

Amendments such as Cancellation, Name Change, Date Change, and Tour Change are permissible if requested up to 20 days of departure.

Please note that MVP Travel Shield can be opted only within 48 Hours of the Booking.

Cancellation / Amendments are applicable only on time.

Destinations

CANCELLATION OF THE TOUR:
With MVP Travel Shield, cancellations due to Visa Rejection, Job Loss, and Leave unavailability before 30 days of departure shall be auto converted into a Credit Note excluding the miscellaneous Travel Expenses (Visa charges, Insurance and any other travel expenses).

• If Credit note is issued, Name Change is not permissible and must be used only on MVP Group tours published on our website.
• If a refund is requested, 50% of the refund is permissible, and the remaining amount will be issued as a Credit Note (10% admin charges will apply on the total amount of credit note).
• Clients who has availed the MVP Travel Shield, Cancels the tour and decides to not travel at all, the cancellation Policy specified in T&C Clause#9 will be applicable.
• If the Cancellation is requested less than thirty days before the departure date, Cancellation Policy mentioned in Clause #9 will be applicable.

11. TOUR INCLUSIONS AND INFORMATION:

MVP have selected accommodations which are comfortable and convenient. MVP prioritizes booking a hotel / apartment at or close to the city center, however, subject to availability and travelling time, and in some areas, accommodations can be located outside the city. The accommodation chosen are as specific mentioned in tour itinerary or similar category.

MVP cannot guarantee the availability of adjoining rooms / inter-connecting rooms / non-smoking room / rooms on the same floor & etc. depending on availability in the accommodation. If the client seeks a change in rooming while on tour, the same will be subject to availability and they will need to pay any additional charges if applicable.

Due to prevailing weather conditions in Europe, most of the accommodation do not have air-conditioners or fans. MVP will not be responsible for any damages made by the client/s to the hotel property. However, diligent care must be observed when using the accommodation lockers / refrigerated items / telephones / television, restaurants & etc. Usage of certain services may be chargeable. Maximum occupancy in Double room is 2-persons, wherein in some countries the double room would consist of two (2) twin beds put together. In this case, adult rates will apply across the booking for each double room occupied. The accommodation may allow the addition of extra bed based on the standards applicable in the operating countries. Extra bed occupancy will vary depending on establishments. Clients may be provided with extra bed / sofa as per the accommodation operating standards in the country. It is also important to note that MVP will ensure that the accommodation operates as per the applicable standards in the country of origin. The Clients’ accommodation will be based on twin and triple sharing basis if they wish to travel single then there will be an additional surcharge. Due to major international events and trade fairs occurring through-out Europe (i.e. Air Shows, World Athletic Tournaments, Motor Shows & etc.) accommodation occupancy is at its peak and may have been booked for a year in advance. Due to this, some accommodations may be farther from the city / Itineraries may be altered or amended accordingly.

Travelers need to be very careful of pickpocketing as it’s a common observation made by the passengers travelling to Europe. MVP will not be responsible for any loss or theft of any personal items; thus, clients are recommended to be liable for their personal belongings inside or outside tour accommodation premises.

CHECK-IN / CHECK OUT TIME:
The general standard check-in time is 2PM and check-out time is at Noon. (This may vary depending on accommodation policy). Early check-in and checkout, will be subject to availability and cannot be guaranteed.

12. AIRLINE FROM MVP:

It is Client’s responsibility to let us know if e-ticket for the flight are received or not. It is vital for client to verify and read the e-ticket in full as soon as it is received as it contains the most up to date flight details and the name for each tour companion as per passports must be same as on the e-ticket, otherwise they may not be permitted to travel. Any voluntary cancellation made before departure after the air tickets have been issued accordingly will incur an airline cancellation fee plus the agency service fee. Please note that cancellation fees vary from one airline to another. If Client is a no show or did not travel on departure date, the ticket/s are strictly NON-REFUNDABLE. Under no circumstances whatever, will the company be liable to for any person/s travelling, for any loss of baggage, failure to provide meal of the clients’ choice, denied boarding or down-grades due to overbooking, flight delays, rescheduling, cancellation, re-routing, change of airline/s from the time of booking or any other reason/s, which occur in part of the airline provider/s responsibility despite having confirmed tickets. MVP will not be liable for injury, loss, or inconveniences suffered by the clients which fall under the airline providers’ responsibility and prerogative, the clients will be instructed to pursue respective culpable airline/s. It is recommended to avail travel insurance (i.e. MVP exclusive provider), which includes coverage to claim for such loss. MVP are operated as group seating, based on which the clients’ seating is received. Airline will allocate the seating as per the availability for the tour group. It is the Clients’ responsibility to check the boarding passes to review each companion seating arrangements.

13. PRE- OR -POST TOUR SERVICES:

Clients can opt for their Pre-Tour and Post-Tour Accommodation, Flights and Optional Tour Activities from their respective consultant / travel agent at the time of booking separate rates will be applicable.

14. MEAL PREFERENCES:

There is a pre-set menu for meals depending on the tour program. Packed meals are served at some places. MVP reserves the right to change the menu and arrangements of the meals without assigning any reasons. Specific meal preferences can be made on request basis and may incur applicable surcharges (if any).

15. TIPS AND GRATUITIES:

Tipping is mandatory in all parts of the world for services rendered (e.g. porters, coach drivers, tour leaders, guides & etc.). The amount would depend on the country of travel. Travelers may also extend voluntary & individual tips at end of every tour.

16. PUNCTUALITY AND BEHAVIOR DISCIPLINE MVP:

In any circumstances MVP would not be liable for client/s missing activities included in their travel arrangement if the client/s themselves are culpable for their delay. They will not be entitled to claim refund/s their missed activities. The company advises all clients to maintain discipline and punctuality when they are on tour. The company reserves the right to withdraw tour membership from anyone whose behavior is deemed to cause a rift or jeopardize the smooth operations of the tour or affect the enjoyment or safety of the other clients joining the tour.

17. TRAVEL DOCUMENTS:

You can login to your MVP personal customer online account to receive and view all your travel documents (i.e. e-tickets, insurance copy, accommodation, travel service vouchers & etc.) which will be uploaded 7 days (seven days) before your tour departures. You must keep a copy or ensure to keep these documents accessible in case required for your flights and other travel arrangements. We advise clients about passport and visa requirements applicable for travel. However, such requirements are subject to change and it is the clients’ responsibility to check current requirements with the appropriate Embassy or Consulate before departure. It is their responsibility to obtain all documents required for their holiday, to ensure that the documents are complete and correct. MVP will not be liable if the client/s fail to do so and will not be responsible for meeting any additional costs incurred by this. On receipt of travel documents, the clients have a responsibility to check all documentation and tickets to ensure that all the names and details are correct and correspond with their passport/s information. MVP bears no responsibility whatsoever if the tour is impacted due to insufficient travel documents.

18. SPECIAL REQUEST:

Special requests for room allocation, diet consideration, handicap assistance on tour, accommodation, transportation & etc. should be made in writing at the time of booking, every effort will be made in an attempt to deliver special requests. However, this is subject to availability with respective suppliers and MVP will not be held liable or responsible for any claims of damage or consequential loss if requests could not be honored. In case of person/s of determination or special needs, a qualified companion must accompany the client. Regrettably, MVP cannot endow aid for walking, dining, boarding and disembarking transportations, medical assistance and for other requirements to any of the tour participants.

19. HEALTH AND INSURANCE:

Any medical history that may affect the clients’ ability to enjoy the tour must be informed to MVP at the time of booking. In the event of an undisclosed medical condition, MVP shall not be liable to provide any assistance or make refunds. The client must be covered by a certified and registered overseas travel insurance company that covers the risk of life, limb and property during the entire duration of the tour. MVP will not be responsible for any loss of life or property. MVP has partnered with Leading Insurance firms to provide one of the best insurance coverage. Please check with the sales consultant for details about the same.

IMPORTANT: All claims have to be opened directly by the Policy holder and Insurance Company and are to be settled as per the travel insurance partner’s policies / procedures and MVP has no say whatever in curtailing, amending, deviating or representing guest claims.

20. ZERO TOLERANCE OF ALTERATION IN TERMS AND CONDITIONS:

No person/s including employees, agents, or passengers have the authority to deviate, alter, waive any specification demonstration term and condition outlined in this document. Any assurance given by the above-mentioned parties in any mode of communication be it verbal / writing / mobile message which is contrary to this document shall not bind MVP in any manner.

21. PROMOTIONS, OFFERS, OR SCHEMES:

In the case of special offers /promotions /schemes, the terms and conditions of the campaign will apply. Any promotion which is not availed by the client cannot be compensated by any means. The clients shall adhere to payment terms and schedule to be eligible for respective special offers / promotions / schemes. Failure to comply with the payment terms invalidates eligibility for the benefit of these campaigns otherwise counted valid as soon as the clients choose to travel. In the event of cancellation / curtailment of any manner to the initial tour booked, the scheme will be nullified. Once chosen, the respective special offers / promotions / schemes cannot be changed or compensated and should be utilized within the calendar year of the booking.

22. MINIMUM PARTICIPATION:

All tours specified in our range of tours are subject to a minimum participation of paying adult participants. If the minimum requirement to operate a tour is not met we reserve the right to amalgamate / amend / vary / alter / cancel without incurring liability to compensate in any manner and an intimation on the same will be provided 7 days before the travel date. The clients will receive an option to travel individually and not join a group tour should they wish to do so. In such cases, we reserve the right to charge supplemental amount as per individual traveler rates. In instances like these, the client may not be provided certain services which would have been provided in a group. Minimum participation criteria may apply on optional tours, as such we reserve the right to cancel the optional tour and refund the amount or proceed with the optional tour with an additional pro-rata amount.

23. PRIVACY OF INFORMATION:

MVP regards all information supplied by clients as confidential and will share only the necessary information with airlines, hotels and other service providers who will provide service during for the travel arrangements. However, we may be constrained to disclose the information if such is required by law and by order of a court.

24. SCOPE OF ACTIVITY:

MVP is engaged in the business of travel and holiday organizing and does not control or operate any airline, neither does the company own or control any shipping company, coach or coach company, hotel, accommodation, transport, restaurant, kitchen or any other facilities utilized during the tour/s. The company shall not be liable for any damages caused by its clients’ due to reasons beyond their control (Force Majeure). Any delays / overstay expenses which occur due to reasons beyond their on behalf of the persons booked.

I / We have Read, Understood and Accepted the Terms and Conditions of Services and Payments pertaining to our Tour Booking/s with MVP.

I / We being duly authorized by the said person/s to do hereby agree and accept the same for self and on behalf of the said person/s.

FULL NAME:
SIGNATURE:
DATE:

LIMITATION OF LIABILITY:
The Client acknowledges that they have reviewed these Terms and Conditions carefully, and there has been no mis-representation. MVP shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses, resulting from:

• Any acts, errors, or omissions of third-party service providers, including airlines, hotels, transportation companies, and tour operators.
• Any delays, cancellations, or changes in travel plans, whether caused by force majeure, mechanical breakdown, government actions, or any other reason beyond our control.
• Any personal injury, illness, or property damage occurring during travel, including but not limited to accidents, falls, theft, or medical emergencies.
• Any failure to obtain required visas, permits, or travel documents due to reasons beyond our reasonable control, including but not limited to changes in government regulations, embassy policies, or visa processing delays.
• Any disputes or disagreements between travelers and third-party service providers, including but not limited to disputes over service quality, payment disputes, or breaches of contract.

In no event shall the total liability of MVP exceed the amount paid by the client for the specific travel services provided by MVP. The limitations of liability set forth herein shall apply to the fullest extent permitted by applicable law, regardless of the form of action, whether in contract, tort (including negligence), strict liability, or otherwise and shall survive the termination of these Terms and Conditions.

It is hereby acknowledged and agreed that the limitations and exclusions of liability contained herein are fair and reasonable in light of the risks and uncertainties associated with travel and tourism services. Clients expressly waive any rights to assert any claims against MVP beyond the limitations set forth herein.

BOOKING PROCEDURES AND DOCUMENTATION:
In order to facilitate the booking process for MVP clients and ensure transparency and clarity, the following procedures are implemented:

1. Tour Consultants create the Quotation using our Customer Relationship Management (CRM) system. The Quotation, which includes pricing details, inclusions, exclusions, itinerary, flight details, and general terms and conditions regarding check-in/check-out times and travel requirements, is then shared with the client via Email, WhatsApp, or any other agreed-upon communication channel.
2. Clients confirm the tour to concerned tour consultants either via Email, WhatsApp, phone call, or in-person visit to our office.
3. Upon confirmation, MVP collect necessary information from the client, including their email address, as per our Terms and Conditions. This information is updated under the Booking for reference.
4. If the payment is made online, a digital signature is obtained from the client as proof of acceptance of our Terms and Conditions. For offline payments made by clients visiting MVP office. As, tour Consultants ensure that the client signs the printed Terms and Conditions page.
5. The client will be provided with the following documentation as proof of their booking with MVP:
   • The Quotation, including all relevant details, is provided to the client via Email, WhatsApp, or Client Portal, detailing pricing, inclusions, exclusions, itinerary, flight details, and general terms and conditions.
   • Login details for the Client Portal are shared with the client immediately after the booking is made. The Client Portal provides access to all relevant booking information.
   • A receipt of the payment transaction, including the client’s email address, is automatically generated and provided to the client for their records.
   • Receipt of payment for the MVP Travel Shield, if applicable, is provided to the client as part of their documentation.
   • A copy of the overall Terms and Conditions is provided to the client for their reference.
   • The terms and conditions specific to the MVP Travel Shield are provided to the client for their understanding and reference.

These procedures and documentation ensure transparency, compliance, and clear communication throughout the booking process, enhancing the overall client experience on MVP.

TRAVEL INSURANCE:
MVP strongly recommends Travel Insurance to all Clients. Purchase comprehensive travel insurance, including cancellation coverage and emergency medical assistance. It is your responsibility to ensure that you have adequate overseas travel insurance coverage before your departure.

IMPORTANT: All claims must be submitted directly by the Policy Holder with the Insurance Company, which are to be settled as per the Insurance Company’s policies and procedures. MVP holds no responsibility in curtailing / amending / deviating or representing guest claims.

GENERAL CONDITIONS:
The responsibility of MVP is strictly limited. We act as agents on behalf of various agencies and individuals providing services like hotel, accommodation, sightseeing tours, and transportation. Therefore, MVP shall not be held responsible for any loss, damage, accident, delay, or irregularity resulting from any defect in any vehicle or any act of default of any company or person engaged in conveying passengers or of any hotel proprietor or hotel service provider and any other third party tour service provider. All booking vouchers and tickets issued are subject to the terms and conditions specified by the supplier or contractor providing the services. MVP reserves the right to change the itinerary, hotels, accommodation and/or transportation at any time and for any reason, with or without notice, and will endeavor to provide equivalent services. However, no refunds will be provided for any unused services.

GOVERNING LAW AND DISPUTE RESOLUTION:
This Agreement shall be governed by and construed in accordance with the laws of the United Arab Emirates.

In the event of any dispute, the Parties will try to resolve it amicably within thirty 30 days from the date the Notice of Default is issued by one party to another.

If the dispute is not resolved amicably, the Parties hereby agree to refer the dispute to the exclusive jurisdiction of Dubai Courts.

FORCE MAJEURE:
MVP shall not be liable for any failure or delay in performing its obligations under these Terms and Conditions if such failure or delay is due to circumstances beyond its reasonable control, including, without limitation, acts of God, war, civil unrest, embargoes, government regulations, strikes, lockouts, labour disputes, illness, acts of terrorism, accidents, fires, floods, and failure of telecommunication or transportation services.

DATA PROTECTION:
MVP may collect and process personal information about Clients to provide travel services and manage bookings. By providing personal information to MVP, Clients consent to such processing and warrant that all data provided is accurate. MVP will not disclose personal information to third parties except as required to provide travel services or as required by law.

SEVERABILITY:
If any provision of these Terms and Conditions is held invalid, illegal, or unenforceable, the validity, legality, and enforceability of the remaining provisions will not be affected or impaired. These Terms and Conditions constitute the entire agreement between the parties with respect to the subject matter hereof and supersede all prior agreements, negotiations, representations, and understandings, whether oral or written, relating to such subject matter. No modification, amendment, or waiver of any provision of these Terms and Conditions shall be effective unless in writing and signed by the party against whom the modification, amendment, or waiver is to be asserted.

CONTACT INFORMATION:
For any inquiries or assistance regarding MVP services, please contact our Customer Service team at:

MVP, Business Avenue Building, Al Khabaisi, Dubai, United Arab Emirates
Email: tours@myvisapack.com
Website: www.myvisapack.com
Call / WhatsApp: +971 56 1299 687 (MVP)

ONLINE PAYMENTS

01. USE OF CREDIT CARD:

We accept major credit cards, and the credit card holder must be one of the passengers. We accept VISA and MasterCard credit cards. Your credit card will be debited when you click on the ‘Purchase Now’ button. Please note that making Payment with another person’s credit card is strictly forbidden and could lead to criminal prosecution.

02. VERIFICATION PURPOSE:

A copy of the credit card front and back should be scanned, self-attested and emailed to us for verification purpose. Important: When sending a credit card copy, please strike out the 3-digit CVV number at the back and the date of expiry on the front.

03. NON-UAE CREDIT CARDS:

We will charge your credit card in the currency as displayed on our website, if you are not using a credit card based in UAE, your credit card Issuing Bank may levy a fee for transaction in foreign currency. Kindly contact your credit card Issuing Bank for further information on any fees and the applicable exchange rates.

04. PAYMENT POLICY:

The general terms & conditions of payments apply to online payments as well. Please note, for any bookings made within 30 days of the departure, you need to make full payment of the tour cost.

05. NON-CREDIT CARDHOLDERS:

If you do not have a credit card, you may choose to pay in cash while visiting our offices.

06. BOOKING FEES:

Please note there is a non-refundable booking fee of AED 25 per transaction within UAE and AED 50 for outside UAE transactions.

07. Refunds to Credit Cards

All Credit Card refunds will be less 2.5% as card companies keep the credit card fee.
General cancellation and refunds policy applies.

08. Card Payment Not Received or Declined

If for any reason your card payment is not received or declined by your bank / credit card company, then it would be your sole responsibility to pursue the same and ensure your payment reaches on time.

09. Confirmation / Receipts / Tickets

We will send you the booking confirmation / receipts / tickets (as applicable) only after approval of your credit card payments.

10. Security

We will take all reasonable measures to ensure the information you transmit to us using the Web Site will remain confidential and protected from unauthorized access.
Despite those measures, we do not warrant unauthorized access to that information can never happen. We will not be liable for any such unauthorized access unless caused solely by our gross negligence, in which event you will be entitled to compensation up to a maximum of the value of the services purchased by you.

11. Security Information

To ensure secure online payment and all other transactions of personal data, the Web Site uses a technology called SSL (Secure Socket Layer).

• SSL encrypts all communications between your computer and our server so that the information can only be read and understood by us.
• A closed lock icon in your browser usually shows a secure connection.
• If your browser is equipped with SSL, your transaction will automatically be secured.

To check that you have a secure connection:

• In Internet Explorer: Right-click > Properties > Certificates
• In Netscape Navigator: Right-click > View Frame Info

12. Disclaimer

i. The services provided to you on our website (“services”) and all information, content, materials, products (including software) and other services included on or otherwise made available to you through the services are provided by us on an “as is” and “as available” basis.

ii. We make no representations or warranties of any kind, express or implied. You expressly agree that your use of the services is at your sole risk.

iii. To the full extent permissible by applicable law, we disclaim all warranties, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose.

iv. We do not warrant that services, content, servers, or communications are free of viruses or harmful components. We are not liable for damages arising from the use of our services — including direct, indirect, incidental, punitive, or consequential damages.

13. Disclaimer for Third-Party Applications

You accept that:

i. By clicking on the CONFIRM AND PROCEED button (“Pay Button”) you will be transferred to a third-party payment portal (“Third-Party Application”).

ii. The use of any Third-Party Application is subject to its own terms and conditions. It is your responsibility to read and comply with them.

iii. We are not responsible for the availability, performance, or your use of any Third-Party Application. You assume all responsibility and risk. We disclaim all liability to you or any third party related to such use.

14. Personal Data

Notwithstanding our Terms & Conditions and Privacy Policy:

• You acknowledge and accept that the personal and credit card details you provide while making the Payment (“Personal Data”) will be transmitted to a third-party processor for payment completion.
• This data transmission shall not be deemed a breach of our Terms & Conditions or Privacy Policy.
• You hereby waive and release us and our officers, directors, employees, agents, successors, and assigns from all claims related to your use of the payment portal and the transmission of Personal Data.